At Children’s Toys, we are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied with your product, you may exchange or return it according to the terms and conditions outlined below.

Conditions for Returns and Exchanges

We accept returns or exchanges within 30 days of the purchase date under the following conditions:

  • The product must be unused, in its original condition, and include all packaging and tags.
  • The receipt or proof of purchase must be provided when requesting a return or exchange.
  • Promotional items, free gifts, or products included in special discount programs are not eligible for returns unless specified otherwise in the program.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or show signs of damage due to customer mishandling.
  • Customized products or items made to order according to customer specifications.
  • Electronic products or perishable items that are not included in the return policy unless there is a technical defect from the manufacturer.

Return and Exchange Process

To request a return or exchange, please follow these steps:

  • Contact Us: Send a return request via email to [email protected] or call us directly at 1-800-TOYS-123. Provide your order details and the reason for the return or exchange.
  • Package the Product: Ensure the product is in its original condition, securely packaged in the original box. Return the item to the following address:

456 Adventure Lane,

Toyville, Funland 78910,

United Kingdom

  • Product Inspection: Once we receive the product, we will inspect its condition and notify you of the acceptance or rejection of your return request.
  • Refund or Exchange: If your return request is approved, we will process your refund to your original payment method or send you a replacement product within 7-10 business days.

Return Shipping Fees

Exchanges: If you receive a defective item or the wrong product, Children’s Toys will cover all shipping costs for exchanges.

Returns: If you are returning an item for any other reason, you will be responsible for the return shipping costs.

Refunds

If you request a return and we approve your request, the refund will be issued using the original payment method you used for the purchase. Processing time for refunds may take 5-7 business days, depending on your bank or credit card issuer.